Email deliverability problem to Google mail

Incident Report for Scout

Resolved

Gmail SPAM issues appear to be resolved.

Posted Dec 05, 2013 - 09:38 MST

Update

We're continuing to work w/Google. We removed a lame name server from our domain and also noticed that scoutapp.com was appearing on one blacklist (http://anonwhois.org/). We've contacted the list administrators.

Posted Nov 12, 2013 - 10:57 MST

Investigating

Google email users are having trouble receiving Scout emails:
* Scout emails to Google Apps Mailing Lists are being bounced. This means they won't be sent to the mailing list recipients.
* Scout emails to Google App Users are being flagged as spam.

We aren't seeing any issues with emails to non-Google addresses.

We have opened an issue with Google Support, and will provide updates as we know more. In the meantime see workarounds here: http://blog.scoutapp.com/articles/2013/10/16/using-gmail-and-scout-emails-marked-as-spam

Posted Nov 07, 2013 - 14:39 MST

This incident affected: Application Monitoring.